‘The practice of managing the way goods are produced or services are provided to make sure they are kept at a high standard’ (Oxford Learner’s Dictionaries).
Quality assurance refers to the ‘policies, procedures and practices designed to achieve, maintain and enhance quality in inclusive education’. It also involves ‘how educational organisations account for their activities, accept responsibility for them and share information on their results openly and transparently’ (European Agency, 2018e, p. 17).