‘Voices’ means the values, opinions, beliefs, views and perspectives of learners and their families. It also refers to the degree to which these are considered, included, listened to and acted upon when important decisions that affect their lives are being made at local (school), regional (district) or national level. The term ‘voices’ (as opposed to ‘voice’) implies that learners and families are not considered as homogenous groups, but as unique individuals who are treated as equal and valuable members of the discussions.